april, 2018

10apr9:00 am5:00 pmWorld Host Customer Service TrainingAre you looking to improve your customer service skills? This one day training course will provide you with the skills to ensure that you and your business are engaging with your customers in the most effective way.

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Event Details

Are you looking to improve your customer service skills? This one day training course will provide you with the skills to ensure that you and your business are engaging with your customers in the most effective way.

Angus Council is now an established World Host training provider and delivering training across Angus with a goal of achieving World Host Destination status for Angus.

Employers who have supported staff to complete the training have reported that staff as a result:

• Are more motivated, engaged and loyal

• Have improved both their local tourism and product knowledge

• Are more confident and empowered to deal with customers positively

• Are less likely to want to change jobs

• Communicate better within the business

The course will explain and reinforce:

• Why customer service is such an important part of their role

• How to make an excellent first impression and make customers feel welcome

• How using customers’ names can help create a good rapport, and techniques for remembering names

• Communication skills

• How to empathise with customers and why handling their concerns is so important

WorldHost customer service training has been delivered to over one million people worldwide. This includes tens of thousands of volunteers and staff at the London 2012 Olympics and Paralympics and at the 2014 Commonwealth Games held in Glasgow. Both games were widely praised for the fantastic welcome and customer service that visitors’ received.

The WorldHost Regional Destination Initiative was launched in Scotland in 2014, giving businesses in the visitor economy sector the opportunity to gain what is now regarded as a ‘must-have’ badge for customer service.

A light lunch will be provided as part of the World Host training.

Reserve your space using the book now link to register and an invoice will be sent out to you.

Please note – the World Host workshop is now full. Any further registrations will be added to a waiting list and you will be informed if a place becomes available.

Time

(Tuesday) 9:00 am - 5:00 pm

Location

Forfar Golf Club

Cunninghill Arbroath Road, Forfar DD8 2RL

Cost

£30

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